Customer Support
Multichannel customer care handling voice, email, live chat, and social media. We become an extension of your brand, trained on your tone, policies, and escalation paths. Our agents work alongside AI-assisted workflows for speed — with human oversight on every interaction that matters.
Use Case
A mid-market SaaS company needs 24/7 tier-1 support across email and chat without the cost of a US overnight team. We onboard in 2 weeks and scale up/down with product launches.
Technical Support
L1 and L2 helpdesk for software, platforms, and consumer electronics. We handle troubleshooting, password resets, bug triage, and feature guidance — escalating to your internal team only when necessary. We also test and refine AI support models using real user data and edge cases, making your automation better over time.
Use Case
A fintech startup launching in Europe needs bilingual support (English + French) for L1 technical queries. We recruit specifically for language skills and train on the product before go-live.
Back-Office Operations
High-accuracy data processing, claims handling, order management, and administrative workflows. We handle the repetitive so your team can focus on the strategic. AI-assisted processing where appropriate — accuracy checked by people.
Use Case
An insurance broker processes thousands of claims monthly. We handle initial intake, data validation, and status updates — cutting their processing cost by 70% while maintaining accuracy above 98%.
Virtual Assistance
Dedicated remote support for executives, teams, and departments. From calendar management to research to CRM hygiene — we handle the work that fills your day but doesn't drive your business.
Use Case
A real estate investment firm needs ongoing research support — comp analysis, market reports, and due diligence document organization. One dedicated VA handles it all, full-time, at a fraction of local cost.